Privacy Policy

Effective Date: 11/13/2025
Company Name: PepChems LLC
Business Address: 1309 Coffeen Avenue STE 17836 Sheridan Wyoming 82801
Website: https://pepchems.com
Contact Email: support@pepchems.com

1. Introduction

PepChems LLC (“PepChems,” “we,” “us,” “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, share, secure, and store your information when you use our website, place orders, subscribe to communications, or interact with our services (“Services”).

By using the PepChems website or providing your information, you agree to this Privacy Policy.
If you do not agree, please discontinue use of our Services.

2. Research Use Only (RUO) Notice

All PepChems products are intended for laboratory research use only.
They are NOT intended for:

Human consumption
Diagnostic or therapeutic use
Veterinary use
Performance enhancement

This Privacy Policy applies only to the data we collect from your use of our website and services. It does not imply any medical or clinical use of the products.

3. Information We Collect

3.1 Personal Information You Provide

PepChems collects personal information necessary to process orders, provide customer support, deliver digital resources, or fulfill legal requirements. This may include:

Full name
Email address
Phone number
Shipping/billing address
Account login details
Age confirmation or date of birth (to enforce 21+ requirement)
SMS or email communication preferences

PepChems does not collect sensitive medical, health, or clinical information.

3.2 Automatically Collected Information (Usage Data)

When you use the website, we may automatically collect:

IP address
Browser type/version
Operating system
Device identifiers
Pages viewed & time spent
Click behavior
Referring URLs
Mobile device data
Analytics and tracking events

This aligns with your current policy’s usage data description but updated for modern tracking requirements.

3.3 Cookies & Tracking

PepChems uses:

Cookies
Pixels (Meta, Google)
Server-side tracking (CAPI)
Analytics tools
UTM tracking codes

Cookies help with:

Website functionality
Authentication
Shopping cart and checkout
Analytics
Improving performance
Advertising attribution

You can disable cookies in your browser, but some website functions may not work.

4. How We Use Your Information

We use personal information for:

4.1 Order Processing & Account Management

Fulfilling and delivering orders
Sending order updates
Creating and managing accounts
Providing customer support

4.2 Communications

Sending transactional emails (order confirmation, shipping, support)
Sending SMS notifications (if opted in)
Sending marketing emails or texts (optional opt-in)

This matches A2P requirements for explicit communication consent.

4.3 Business & Website Operations

Improving website functionality
Analyzing interactions
Fraud prevention
Security monitoring
Compliance with legal requirements

4.4 Age Verification

PepChems enforces a strict 21+ age requirement based on CRM compliance design.
Age data is used solely to verify eligibility and maintain compliance.

5. SMS & Email Communications

By providing your phone number or email, you may receive:

Order notifications
Shipping alerts
Customer support messages
Account updates
Optional marketing messages

SMS Privacy Requirements

Message & data rates may apply
Message frequency varies
Reply STOP to unsubscribe
Reply HELP for assistance
Consent is not required to make a purchase
Carrier compliance requires logging opt-ins and opt-outs

PepChems does not share SMS consent data with third parties for marketing.

This section replaces and strengthens the brief SMS reference in your old policy .

6. How We Share Your Information

PepChems does not sell personal information.

We may share information with:

6.1 Service Providers

Including but not limited to:

Payment processors
Shipping carriers
CRM and automation providers
Cloud hosting services
Customer support tools

Aligned with your current policy’s service provider section but rewritten for clarity.

6.2 Business Operations

Information may be shared if:

Required to complete a transaction
Needed for fraud prevention
Requested by you

6.3 Legal Compliance

We may disclose data to:

Law enforcement agencies
Courts
Regulatory authorities

This matches the legal disclosure portions of your current policy .

6.4 Business Transfers

In a merger or acquisition, your data may transfer to the new entity.

7. Data Retention

PepChems retains personal data only as long as necessary to:

Fulfill orders
Maintain account history
Meet legal obligations
Resolve disputes
Enforce policies

Usage data may be retained longer for security and internal analysis.

This section aligns with your existing retention policy but is simplified and modernized.

8. Data Protection & Security

PepChems uses commercially reasonable measures to secure data, including:

SSL encryption
Secure server hosting
Access control and authentication
Firewalls and intrusion monitoring
Routine audits

No system is 100% secure, and we cannot guarantee absolute protection.

9. State-Specific Privacy Rights

California Residents (CCPA)

PepChems provides:

Right to know what personal data is collected
Right to request deletion
Right to request correction
Right to opt-out of certain data-sharing (PepChems does not sell data)
Right to non-discrimination

Requests may be submitted to support@pepchems.com.

Nevada Residents

You may request to be added to PepChems’ internal do-not-sell list.

Vermont & Other States

PepChems complies with state-specific privacy laws as applicable.

10. Do Not Track Signals

PepChems currently does not respond to Do Not Track (DNT) browser signals, consistent with industry practices.

11. Third-Party Websites

PepChems may link to external websites.
We are not responsible for the privacy practices of third-party sites.

12. Children’s Privacy

PepChems does not knowingly collect data from anyone under 21 years old.
If you believe we have unintentionally collected such data, contact us immediately.

(This updates your prior policy, which did not specify an age limit.)

13. International Data Transfers

Your data may be processed outside your state or country.
PepChems ensures adequate security controls when data is transferred.

14. Changes to This Privacy Policy

PepChems may update this Privacy Policy periodically.
Updates are effective when posted on this page with a revised “Effective Date.”
We may notify you via email or website notice if significant changes occur.

15. Contact Information

If you have questions about this Privacy Policy, contact us at:

PepChems LLC
2645 Twinleaf Ln
Corona, CA 92881

support@pepchems.com